ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The PSR is responsible for performing the following duties:

• Greets patients and assists with accurate registration and completion of intake forms. 
• Answers phones and provides information on urgent care services.
• Verifies insurance eligibility; submits insurance authorization requests as required by insurances.
• Determines if patient qualifies for sliding fee program; refers patients to enrollment specialist when necessary.
• Works closely with back office staff to prioritize patients. Helps patients in distress by promptly notifying medical staff.
• Receives and posts payments with correct payer code to patient accounts.
• Collects payment at time of service.
• Processes requests for Release of Records. 
• Reviews daily charges and consolidates personal bank at end of shift.
• Updates patient files utilizing Electronic Health Records.
• Scans documents into proper categories in patients’ electronic health record.
• Successfully completes six-month and annual skills and competency checklist.
• Maintains patient confidence and protects operations by keeping patient care information confidential in compliance with HIPAA regulations
• Provides excellent customer service to patients, vendors and employees.
• Interacts in a professional manner and works collaboratively with Clinicas’ staff and patients.
• Works in a fast-paced environment and proactively analyze and resolve problems.
• Adheres to front desk policies and procedures.
• May assist patients with mental illness, substance abuse problems and or/emotional disturbance.
• Performs other duties as assigned including participation in all safety programs, which may include assignment to an emergency response team.